更新时间:2024-09-14 04:18:46作者:留学之路
CATI是计算机辅助电话交互的简称。它是一种利用电话作为交互媒体的技术,通常用于市场调研、客户服务中心、培训支持等领域。通过CATI系统,可以实现对电话数据的收集、分析和管理等功能。
chat interaction technology (CIT)
chatbot
interactive voice response (IVR)
voice self-service
voice interface
voice automation
speech recognition
speech-to-text
text-to-speech
real-time communication
remote assistance
knowledge base
FAQ (Frequently Asked Questions)
self-service portal